SMS Terms & Conditions
About this messaging program
This SMS program is operated by NEXA Lending (“we,” “us,” “our”) through Mercedes Rodriguez Montalvo, Mortgage Loan Officer, NMLS #1505250. Company NMLS #1660690.
By opting in, you agree to receive text messages from us at the mobile number you provided.
What messages you will receive
Messages in this program may include:
- Updates on the status of your loan inquiry or application
- Requests for documents or information needed to process your file
- Appointment confirmations and reminders for scheduled calls or consultations
- Mortgage rate and market information relevant to your inquiry
- Registration confirmations and reminders for seminars, webinars, and events you signed up for
- Responses to questions you send us by text
How you opt in
You opt in by checking the SMS consent box on a form on this website and submitting your mobile number, by texting us first, or by giving your mobile number and verbal consent to receive texts during a conversation with us.
Consent to receive text messages is not a condition of applying for, receiving, or purchasing any loan, product, or service.
Message frequency
Message frequency varies based on your activity and where you are in the loan process. You may receive several messages per week during an active application and few or none at other times.
Cost
Message and data rates may apply. These charges come from your mobile carrier, not from us. Check your mobile plan for details.
How to opt out
Reply STOP to any message at any time to cancel. You may also reply QUIT, END, CANCEL, UNSUBSCRIBE, or REVOKE.
After you send one of these, we will send a single confirmation message and then stop sending you messages in this program. You may still receive messages from us through other channels, such as phone calls or email, unless you ask us to stop those as well.
If you opt out and later want to resume, opt in again using any method above.
How to get help
Reply HELP to any message for assistance, or contact us directly:
Phone: (407) 729-8394
Email: mrmontalvo@nexalending.com
Carrier disclaimer
Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed.
Supported carriers
This program supports major U.S. wireless carriers, including AT&T, Verizon Wireless, T-Mobile, and Sprint, as well as many regional and prepaid carriers. Carrier participation may change.
Eligibility
You must be at least 18 years old and the authorized account holder or user of the mobile number you provide. You agree to notify us if you stop using that number.
Privacy
Your information is handled according to our Privacy Policy. We do not share or sell your mobile number or your SMS consent with third parties or affiliates for their marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Changes
We may update these terms. The current version is always the one posted at mercedesloans.com/sms-terms.
Contact
NEXA Lending
5559 S Sossaman Rd Building 1 #101, Mesa, AZ 85212
Mercedes Rodriguez Montalvo, Mortgage Loan Officer — NMLS #1505250
Phone: (407) 729-8394
Email: mrmontalvo@nexalending.com